How can I place an order?
You can place an order online through our website or by phone at +30 26950 22001, Monday–Friday 09:00–21:00 & Saturday 09:00–16:00.
How will I know if my order was successful?
Once your order is completed, you will receive an automated confirmation email. If not, please check your spam folder or contact customer service.
How can I use my discount coupon?
Before completing your order, enter the coupon code on the cart page. If you face any issue, contact our customer support.
Where is my order?
You can track your order by entering the shipping code you received via email or SMS on our homepage under “Order Tracking” or on the courier’s website.
Which courier companies do you work with?
We work with ACS and Freight Transport Companies.
How do I track my order?
You can track your order here
What are the payment options?
You can pay by:
Credit Card
Bank Deposit
PayPal
Which credit cards do you accept?
We accept all major cards: VISA, MASTERCARD, DINERS, MAESTRO.
How can I return or exchange one or more products from my order?
Return Policy for Defective Products
Returns are accepted only if the product is defective due to the fault of Profilshop.gr and must be in its original packaging, free from damage, wear, or other signs of misuse. Proof of purchase must be included with any return.
Return Options
You may: exchange the defective product with the same or a similar one available in-store; exchange it for another product of equal or higher value (in which case the price difference must be paid); or select a lower-value product and use the remaining balance towards another purchase.
Inspect your order upon delivery, photograph any packaging damage before opening, and contact us immediately at +30 26950 22001 or +30 6975851980.
Please note: the value of returned products is not refunded in cash.
How are refunds processed and what are the conditions?
Refunds are issued via bank deposit to an account you specify within 2 business days of receiving the returned items.
Are the products authentic and how is this ensured?
We are authorized distributors for all the brands featured on our site and guarantee the authenticity of all our products. Authenticity is confirmed via receipts, brand logos, tags, packaging, and if requested, by the official Greek importer.
